Client Stories


Ryan Roberts, 22, from Abergele was supported into employment by the I CAN Work programme in early 2020.

After studying Games Development at Coleg Llandrillo Menai, Ryan, who sometimes struggles with anxiety, says he hit a ‘brick wall’ when he tried to enter the world of work.

“I submitted dozens of job applications but had no luck and no responses” he explained.

“I’d hit a brick wall. It was upsetting and I wondered why nobody was giving me a chance.

Determined to improve his job prospects and build new skills, Ryan began volunteering with Llandudno Junction based Crest Co-operative.

“I completed over 100 hours of voluntary work and it helped me to build my confidence, learn new skills and get experience in retail and stock control

Ryan was then referred to the I CAN Work programme, where he was given intensive support from RCS Employment Specialist Lorraine Ann, to find and prepare for suitable paid employment.

In January, he was successful in securing a job with the League of Friends at Glan Clwyd Hospital on a 20 hour permanent contract. He has continued to receive support from the I CAN Work programme throughout his employment.

Ryan said:

“We looked at different jobs that I could apply for based on what I’d like to do and what I’d be able to do, with my skills and experience. I was also supported to undertake an anxiety management course, which really helped me.

We also had a number of mock interviews to help me prepare for my interview. As a result I felt really well prepared and it helped me with my anxiety.

My main duties are ensuring that stocks are high, making orders and helping with the running of the tea bar.

I’m really enjoying the job and the routine it gives me. Being in work has made me more confident and given me something to look forward to everyday. I meet new people every day in work, which is exciting.”