Why is my personal information being requested?

RCS is committed to protecting your personal information and making every effort to ensure that your personal information is processed in a fair, open and transparent manner.

 We are a “data controller” for the purposes of the Data Protection Act 2018 and the EU General Data Protection Regulation 2016 (“Data Protection Law”). This means that we are responsible for the processing of your personal information.

 We only ever ask for the information we need to be able to deliver a contract and draw down the funding to support you– we will explain why we wish to collect your data.  We handle and store your personal information in line with data protection law.

 When we record and use your personal information we:

  • only access it when we have a good reason
  • only share what is necessary and relevant
  • don’t sell it to anyone

What personal information does RCS collect?

The information we collect and store will depend on which of our services you are accessing. 

 We’ll only ask for information that’s relevant. Depending on what you want help with, this might include:

  • your name and contact details – so we can keep in touch with you about your case
  • details of your employment, eg (name of employer, occupation, number of hours worked, contact details)
  • details about your health and any support you may be receiving
  • details about other relevant issues – such as your financial circumstances
  • monitoring information like your gender, ethnicity or sexual orientation

 Some questions allow you the option to not disclose specific information.

 Depending on which of our services you are accessing, we may also need to gather specific information as evidence of your eligibility to access the support.

    What is my personal information used for?

    The main reason we collect your personal information is to provide you with effective support. 

     This may include

    • Checking you are eligible for our services
    • Being able to stay in contact with you while you receive support
    • Making referrals to stakeholders or partners to deliver services to you
    • Keeping details about the support you are receiving

     We only access your information for other reasons if we really need to – for example:

    • for training and quality purposes
    • to investigate complaints
    • to get feedback from you about our services
    • to help us improve our services

    Do you share my personal information with other organisations?

    We may need to share your information with other organisations involved in your support, for example:

    • Referring you for a health therapy with one of our providers
    • Helping you gain rapid access to specialist support or advice from one of our partner organisations where relevant eg financial advice

    Some government funded programmes require us to share client data for auditing purposes – if this applies to you, we will inform you as part of the registration process.

    Organisations we share your data with must store and use your information in line with data protection law. They’ll have their own privacy policies for how they handle your information and keep it safe.

    We will not pass on your personal details to anyone else without your explicit consent except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others.

    Statistical information

    We use some information to create statistical reports about how many people we are helping and to demonstrate the difference our service is making. It will not be possible to identify you from this information.  

    We may share this statistical information with funders, government departments and publicly on our social media and press releases. The information is also used to inform our future service development.

    How is my personal information kept secure?

    We have technical and operational measures in place to make sure your personal information is stored safely and securely. We always use secure networks if we need to share data electronically.

     All our staff receive data protection training to make sure your information is handled sensitively and securely.

    How long will my personal data be kept for?

    Personal information is stored for 6 years or for as long as our funding bodies require us to keep it, whichever is the longer.  After that time, your data will be securely destroyed.

    What are my rights?

    You can contact us at any time and ask us:

    • what information we’ve stored about you
    • to change or update your details
    • to delete your details from our records

    If you would like to make such a request, please notify us in writing for the attention of RCS Head of Operations as the address below and allow 30 days for a response.

    If you have a concern about the personal data collected or the way in which it was collected, you can raise this with the Information Commissioners Office.  Their website is www.ico.org.uk

    How to contact RCS

    You can contact RCS on 01745 336442 or via email hello@rcs-wales.co.uk

    Opening hours are:
    Monday to Thursday 9:30am to 4:30pm
    Friday 9:30am to 4:00pm

    Rhyl City Strategy Community Interest Company
    The Hub, 69-71 Wellington Road, Rhyl,
    Denbighshire LL18 1BE
    Company registration number 6560162


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