Are you looking to improve your skills in handling challenging discussions? This workshop is designed to equip you with the knowledge and tools to handle difficult conversations with confidence and empathy, providing valuable insights and practical strategies.
Session highlights:
- What is a Difficult Conversation? Understand the nature of difficult conversations and why they occur.
- The Iceberg Model: Learn about the iceberg model to uncover underlying issues.
- Behaviour Change: Explore theories that can help facilitate behaviour change.
- Communication: Discover the best channels for effective communication, master the art of active listening, enhance your questioning skills and learn the power of silence
- Sharing Feedback: Develop skills to provide constructive feedback.
- Dealing with Conflict: Understand the role of empathy and gain strategies to manage and resolve conflicts.
- Peer Modelling: Learn from peer examples and models to enhance your skills.
