Blue Turtle Group is a customer-focused organisation committed to delivering high-quality service while fostering a positive and supportive workplace culture. With a growing team, the business recognises the importance of embedding wellbeing into everyday practice to support both employee satisfaction and performance.
The Wellbeing Challenge
Before engaging with RCS, Blue Turtle Group’s approach to wellbeing was informal and inconsistent. Conversations around mental health were often reactive, with practices varying between teams.
Wellbeing Champions were not formally structured, return-to-work conversations lacked consistency, and awareness of neurodiversity was limited. The organisation recognised the need for a more structured, proactive approach to embed wellbeing into daily operations.
What We Did
Blue Turtle Group partnered with RCS to strengthen its approach through targeted training, including Wellbeing Champions, Imposter Syndrome, Positivity in the Workplace, and Supporting Neurodiversity.
Two formal Wellbeing Champions were established, and wellbeing is now a regular feature in team meetings. Managers introduced more structured return-to-work processes and improved their confidence in supporting staff.
The organisation also launched initiatives such as “Time to Talk” sessions, Brew Days, and Motivational Mondays, while sharing learning across teams to increase awareness and reduce stigma. Wellbeing activities are now planned as part of the wider people strategy.
The Impact
These changes have led to a more open, supportive, and proactive workplace culture. Managers are more confident in addressing mental health, and employees feel more comfortable engaging in wellbeing conversations.
Wellbeing is now embedded into everyday practice, rather than treated as an add-on, with structured support systems and regular opportunities for engagement. Morale and team cohesion have improved, supported by ongoing initiatives that encourage connection and positivity across the business.
Embedding wellbeing into our everyday ways of working has made a real difference. We now have the confidence, structure, and tools to support our people more effectively, creating a more open and positive working environment for everyone.
Kay Roddick Smith, Customer Service Manager / Wellbeing Champion