Client Stories


Chrissie Diesel from Ruthin came to our In Work Support Service for help when she found she was struggling to adjust to the demands of life as a vet after graduating from Liverpool University.

Feelings of anxiety appeared on her first day at the busy Wern veterinary practice in Ruthin, although she didn’t recognize what they were at the time. Chrissie initially continued to work through her concerns and soon became a popular vet with clients and colleagues. But her nausea continued, and she started to get ‘nagging doubts’ about whether she was up to the job.

“I am a good vet and my performance was not suffering but it was a huge transition,” Chrissie explained. “Part of me was saying ‘hey, come on you have only just started’, but something else was telling me that perhaps I was not good enough.”

Over time, Chrissie started to feel her resilience and confidence was being whittled away by her rising levels of anxiety. Chrissie eventually went to see her GP, who told her about RCS’s In Work Support Service.

“It was so easy and really professional,” said Chrissie, “I sat with Hayley and we talked about my situation and worked out which therapist would be best for me. I was given six free sessions – it was wonderful and what I had been waiting for.”

Working with her therapist, Chrissie was able to identify her anxieties and how she could deal with them. The difference the scheme has made to her working life, Chrissie says, is remarkable.

“I would have never given up being a vet, but I think I would have become a very unhappy person if I hadn’t had some help.

“I am the same person I was before, but I can now take a step back from a situation and deal with it non-reactively. When it comes to my job, I really enjoy the challenges that used to freak me out and I now have a career as a vet that excites me rather than stresses me, which is fantastic.”

The twenty five-year-old and her fiancé Huw Bill have asked for donations to RCS instead of wedding gifts when they marry in July. She hopes that money raised for her wedding will enable more people to get the support they need to stay in work.


Stephen Thomas had been working as a truck driver before an agonising condition left him unable to get out of bed and out of work for three months.

Stephen registered with the In Work Support Service and was quickly referred for a physiotherapy assessment. Within a month of starting treatment, Stephen was back behind the wheel of his truck.

Stephen said:

“I started to get back pain at the end of January 2017 but being a man I just left it. I thought I’d be alright so put off seeing the doctor. Then in June I knew enough was enough. I couldn’t work anymore and I felt sick from the pain.

I’d never been off from work in my life and my employers couldn’t believe it when I said I couldn’t come in.

My employers were very understanding and I was paid my sick pay entitlement but I couldn’t walk, I couldn’t get out of bed, I couldn’t even bend over to put my socks on. I was admitted to hospital and underwent lots of scans – these tests went on for weeks and weeks.

That’s when they recommended I speak to RCS. I had an interview and they said we can help you. Their therapist did six treatment sessions on my muscles and by September I was back in work.

I’ve changed the way I do a lot of things now including the way I lift things at work. I do different stretches at home as well as exercise at the weekend and making sure I have a long soak in the bath to help my muscles.”

I would 100% urge anyone in a similar situation to me to get in touch with RCS. I probably wouldn’t be back in work now if it hadn’t been for their help.”


6 free physio sessions = 80% improvement and ability to take on more work

Deirdre was experiencing pain in her hip and knee, which was affecting her work, so she contacted RCS for support.

Deirdre’s work requires her to sit at her desk for long periods of time.  She was finding it uncomfortable and it got to the point where she was having to self-limit work, which affected her income. The discomfort was also affecting her sleep.

Deirdre works from home, so it was important for her to be able to go for walks to help maintain good mental health.  Her inability to do this left her feeling low.

RCS quickly set up a course of 6 physiotherapy sessions which included: magnetotherapy, soft tissue mobilisations,  postural advice,  joint mobilisations, self-management and home exercises.

Following her final session her therapist noted an 80% improvement and so did Deirdre. Her improved in mobility has given her a lot more confidence and left her feeling a lot more positive.  She is also taking on more work.