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Having Difficult Conversations

Are you looking to improve your skills in handling challenging discussions? Join our 2-hour online training course on Having Difficult Conversations to gain valuable insights and practical strategies.

Course Highlights:

  • What is a Difficult Conversation? Understand the nature of difficult conversations and why they occur.
  • The Iceberg Model: Learn about the iceberg model to uncover underlying issues.
  • Behaviour Change Theory: Explore theories that can help facilitate behaviour change.
  • Tips for Successful Difficult Conversations: Get practical tips to navigate tough discussions effectively.
  • Questioning Technique: Enhance your questioning skills to gain clarity and insight.
  • Listening: Master the art of active listening to understand and respond appropriately.
  • Communication Channels: Discover the best channels for effective communication.
  • Quiz: Test your knowledge and reinforce learning with interactive quizzes.
  • The Power of Silence: Learn how silence can be a powerful tool in conversations.
  • Sharing Feedback: Develop skills to provide constructive feedback.
  • Dealing with Conflict: Gain strategies to manage and resolve conflicts.
  • Empathy: Understand the role of empathy in difficult conversations.
  • Johari Window: Use the Johari Window to improve self-awareness and communication.
  • Peer Modelling: Learn from peer examples and models to enhance your skills.

This session is designed to equip you with the knowledge and tools to handle difficult conversations with confidence and empathy.

Why Join?

  • Convenient Online Format: Participate from anywhere.
  • Comprehensive Content: Covering essential aspects of managing difficult conversations.
  • Expert Guidance: Learn from experienced professionals.

Don’t miss this opportunity to enhance your communication skills and navigate challenging discussions effectively. Sign up today and take the first step towards mastering difficult conversations.

For more information and to register, contact wellbeing@rcs-wales.co.uk

Let’s create a workplace where difficult conversations lead to positive outcomes! 

Key Facts

Duration: 2 hours
Individual Price: £80pp
Group Price: £475 for group of up to 16 attendees.

There may be additional design costs for bespoke courses, we will discuss this with you prior to the session.

You can find a list of our upcoming courses on our Eventbrite here. If you are an SME (less than 250 employees) in North, West or South West Wales this training may be free, contact wellbeing@rcs-wales.co.uk to check eligibility.

If you are interested in arranging a course just for your team, or would like a customised programme to meet your needs, get in touch today.