RCS Job Vacancies

Application Form: CLICK HERE

Job Title: Volunteer Counsellor
Location: Rhyl
Closing Date: Sun, 31 Jan 2027

Description:

Volunteer Counsellor (Qualified)

Salary:                                 Volunteer position, mileage expenses paid

Contract:                              Ongoing

Hours of work:                    Various

Working arrangements:      Face to face with some remote delivery within North Wales       

​Reports to:                          Therapy Service Coordinator

Role purpose

You will provide work-focussed therapies for clients, aimed at giving clients the tools and techniques they need to manage their mentalhealth condition, thereby improving their wellbeing and preventing absence from work. You will undertake individual assessments and provide counselling / therapies for up to 6 sessions perclient.  You will work closely with RCS Counselling Services Coordinator to ensure that your support is integrated effectively within a client’s overall support plan. 

​Key responsibilities

• Provide efficient, effective and professional assessment and therapy to a case-load of clients; and to work autonomously within professional guidelines, including monitoring and evaluating all clinical work in line with the BACP Ethical Framework.To undertake initial counselling assessments in order to establish a counselling contract with the client based on their mild to moderate mental health needs suited to short term counselling.
• To deliver evidence based client centred psychological therapies to meet individual need, drawing on a range of recognised theoretical approaches.
• To regularly monitor the efficacy of the therapy provision and adapt interventions where required to meet client need.
• To undertake and manage own caseload.
• To assess and monitor risk and draw up appropriate risk management plans where required.
• To be accountable for own clinical decisions and professional actions in consultation with clinical supervisor and RCS Counselling Services Coordinator.
• Liaise closely with other team members to provide holistic, wrap-around support to clients experiencing mental health conditions, where appropriate.
• In agreement with the client, liaise appropriately with the RCS or employers, GPs, health professionals, and other agencies as appropriate.
• Following completion of therapy sessions, if further support is required, to consult with the client re next steps and refer / signpost on as appropriate.
• Apply knowledge of RCS services, programmes and systems to make internal referrals as appropriate.
• Record accurate information and keep client files updated and on the CRM, ensuring that systems / records remain effective tools for service monitoring and reporting.
• Work within the boundaries of GDPR and other relevant legislation or guidelines when dealing with client and employer information;

​

Professional Development

​

• Individual clinical supervision will not be provided as a part of your volunteer contract, unless you are providing at least 3 hours a week routinely where we will reimburse up to £50 per month of supervision fees.
• All volunteer counsellors will need to provide evidence of having clinical supervision arrangements in place.
• Support from Counselling Services Coordinator with group meetings and mentoring.
• Access to internal RCS training
• Access to Mental Health First Aid accredited training

​

Policies and procedures:

​

• To work in accordance with RCS policies and procedures.
• To adhere to all protocols and legislation relation to safeguarding in relation to both Child Protection and Vulnerable Adults.

Essential

• A substantial and recognised qualification in counselling or psychotherapy (minimum of Level 4 / Diploma in Counselling or higher)
  
• Have completed at least 100 client practice hours.
  
• Must be a registered member of BACP
  
• Evidence of Continuous Professional Development
• ​Experience of carrying out counselling assessments
• ​Substantial experience of providing short-term counselling
• ​Experience of effectively managing caseload of clients
• ​Experience of delivering face to face in person and ​telephone-based counselling
• Ability to organise own tasks and activities in a systematic way, juggling work priorities to meet deadlines
• Ability to maintain confidentiality about sensitive issues
• Ability to use own initiative when required and to escalate where appropriate
• Ability to reflect on own practice.
• Sound administrative skills, with ability to maintain effective and organised client records
• Demonstrate strong interpersonal communication, networking and writing skills
• Sound IT skills with ability to use basic IT packages including Word, Excel and Outlook. Able to adapt to using other technologies as required, including customer information management databases, Skype, MS Teams and Zoom
• Empathetic, non-judgemental and trustworthy
• ​Passion and drive to make a positive difference to people's lives
• ​Positive mind-set and motivational to others
• ​Creative, flexible and innovative in approach
• ​Resilient and tenacious in the face of setbacks and challenges
• ​Conscientious and reliable
• Commitment to learning and willingness to engage in opportunities for continuous professional development
• A clear understanding and commitment to equality issues and challenging discriminatory practices.
• Willingness to work flexibly in line with service requirements, this may involve some evening work.

Desirable

• BACP Accreditation
  
• 450 client delivery hours
  
• Experience of delivering work-focussed therapies
• Ability to speak and write in Welsh

Required checks

As part of the recruitment process we will require the following information:

• Evidence that the individual has the right to live and work in UK
• Relevant qualifications
• Current Enhanced DBS check (no more than 1 month old) – preferably on the update service
• The individual will be required to provide two referees
• The individual will be required to provide details of their supervisor for a 3-way agreement with RCS
• BACP membership details

​In promoting equal opportunities, we welcome applicants from all sections of the community

​Applications 

If you would like to apply for this role by submitting a video application or by completing a paper form instead of the online form, Please  email recruitment@rcs-wales.co.uk and we will send you instructions on how to apply. 

 

Application Form: CLICK HERE

Application Form: CLICK HERE

Job Title: Area Manager – North Wales
Location: Rhyl
Closing Date: Tue, 31 Mar 2026

Description:

Job Purpose

To coordinate effective delivery of the In-Work Support Service in North Wales.  You will oversee area-based performance, provide support, direction and supervision to a small team of front-line delivery staff, ensure effective internal and external communications, and build strong local working relationships with a wide range of stakeholders.

Key responsibilities:


• Provide effective supervision, line management and case management support for the area delivery team, supporting inductions, and ensuring that staff have access to the training and support they need to perform and progress in their roles;
• Ensure that the service provided to customers is professional, efficient and effective at all times, meeting high quality standards; 
• Deal with day-to-day queries from the delivery team, and create opportunities to promote effective knowledge-sharing across the team;
• Coordinate regular team meetings to review case management and to promote best practice;
• Completing all associated quality management tasks to ensure a high and consistent standard of service and support is delivered by the area team;
• Assist with monitoring and auditing queries as necessary; 
• Provide a single point of contact for framework providers in the area, and support with  quality and performance reviews;
• Contribute proactively to the ongoing development and improvement of RCS services and activities; 
• Promote effective working relationships between all area based delivery and administration teams sharing best practice; 
• Regularly meet with the Operations Manager and other area colleagues;
• Act as an ambassador for the IWSS across North Wales, and build positive working relationships with key stakeholders, including health professionals and employers;
• Contribute to area-based marketing and promotion of the In-Work Support Service through attending and presenting at appropriate forums, meetings and events; 
• Maintain up-to-date knowledge of complementary local services and provision, researching, sourcing and collating information and resources, and ensuring the delivery team are able to signpost clients effectively; 
• To work proactively in line with RCS’s company values – Responding, Connecting and Supporting;
• To work to our quality management system in order to ensure a consistent and quality service for clients; 
• Any other duties commensurate with the role


Person Specification


• Good standard of education 
• Minimum 2 years’ experience of managing high-quality customer-facing services.
• Proven leadership / people management skills.
• Excellent organisational abilities, with proven track record of delivering programmes of work to set targets and deadlines  
• Competent in analysing and interpreting data to understand trends.
• Excellent communication / interpersonal skills at all levels, including presentation, negotiating, listening and influencing.
• Highly effective IT skills with the ability to use MS Office 365 package and a competence to use a range of CRM systems and web-based packages.
• Strong awareness of health and employability agenda and understanding of the challenges people face in finding / sustaining employment.
• Commitment to equality, diversity and inclusion 
• Creative, adaptable and flexible in approach
• Ability and willingness to travel across North Wales, with occasional travel to other parts of Wales as required
• The ability to communicate in Welsh is desirable